In this exclusive moment from the Acceleration Economy Cloud Wars Top 10 CEO Outlook 2024 series, ServiceNow CEO Bill McDermott discusses how it collaborated with other providers to meet specific customer needs using modern technologies, such as GenAI and Software-as-a-Service (SaaS), to make the world better for everyone.
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Highlights
00:08 — Ernst and Young (EY) started working with ServiceNow to use GenAI as a governance platform for its employees. By using this platform for governance, compliance, and risk management, EY can also bring this to market with its customers and create a practice out of it.
00:39 — Amazon Web Services (AWS) decided to have a SaaS offering in its marketplace from ServiceNow.
00:51 — ServiceNow can now be integrated with Microsoft Azure as well as ChatGPT.
01:05 — McDermott notes that customers have liked the domain-specific nature of using their own data on the ServiceNow platform and using practical GenAI applications to drive productivity. He expects this to continue expanding over time.
01:18 — ServiceNow believes in its purpose to “make the world better for everyone,” McDermott says. “If we can take that broad vision and apply it to these cases…then you can really make a big difference in the world.”
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