Spikes in interaction volumes, surging demand for digital channels, and the proliferation of hyper-personalized products and services have made delivering exceptional service today challenging. It’s what’s got contact center leaders everywhere looking for new technologies to help automate routine tasks for their agents, build stronger customer relationships, and extend the value of their Microsoft Dynamics 365 investments.
In this on-demand webinar, we dive into the end-to-end interaction experience and uncover new opportunities for better anticipating caller needs, reducing call handle time, and improving data capture and reporting all from within Microsoft Dynamics 365.
Watch the webinar replay to learn about new and exciting ways to amplify the value of your Microsoft Dynamics 365 environment with simple point solutions that help to turbocharge agent productivity and deliver more personalized customer support.
Watch the on-demand recording today!
