Cambridge Sound Management (CSM) specializes in sound masking, as it’s developed state-of-the-art software in creating background noise to minimize the clarity of human speech. Call centers, offices, healthcare facilities, and other locations often use sound masking to improve speech privacy. Research also shows that sound masking is especially effective at boosting employee morale and productivity.
Business Challenge – A Lack of Efficiency
CSM had difficulty managing disparate data across its business, whether in inventory, financials, or cash cycles. Using multiple software solutions only created additional challenges in staying organized.
Instead of using multiple solutions linked with each other, CSM needed to find one software solution that will scale as their business grew. However, it was difficult to locate one solution with the wide variety of options available in the IT marketplace. After an extensive search, CSM chose RSM. Their ERP system guidance and consultation services best met CSM’s needs.
Software Solution – NetSuite
CSM partnered with an RSM team to help them find a new ERP platform. RSM conducted an in-depth assessment of CSM to determine the best available software solution for helping them reach their goals. Members at RSM also distributed a 220-question document to various vendors, as they invited three of these companies to showcase demos of their software solutions.
Eventually, CSM decided to use NetSuite based on the recommendation of RSM. By consulting with RSM, CSM saved time and made their entire process much more efficient.
Netsuite went live in only six weeks. It offered superior functionality and customization to meet their needs through cloud computing. For example, the RSM team quickly migrated data from QuickBooks. It also replaced Sage ACT! with the NetSuite CRM, which linked financial data and interactions with customers across distributors in the United States and 30 other countries.
The Results
One of the main benefits of using NetSuite is that it offered much better efficiency with approval processes, automation, saved searches, and routings. They are now able to streamline accounts payable and credit approvals. This eliminates time-consuming and often mistake-prone manual tasks. The creation of customer profiles with online forms also saves time and improves efficiency.
Additionally, CSM has significantly minimized its amount of traditional mail by using NetSuite features for creating digital monthly statements that are emailed to clients. CSM has greater visibility and additional control over essential data that wasn’t even possible while using QuickBooks. Finally, the NetSuite CRM makes it easier to provide additional support for staff members.
Now it’s simple to capture a significant amount of data that wasn’t possible with other software solutions. It has made jobs more efficient, enabling them to target their audience even better. Using NetSuite has improved inventory management to keep track of in-house products and other products transferred with a third-party logistics provider. Ultimately, partnering with RSM to implement NetSuite was an excellent investment that offered immense benefits for CSM.
