Professional services giant EY is migrating away from legacy CRM to Microsoft Dynamics 365 Sales, and Copilot, for 100,000 employees.
CRM
Salesforce’s Q1 revenue growth hit 11%, but a forecast of 8-9% fiscal-year growth caused a sharp market cap drop due to concerns over declining customer spending and future growth challenges.
Challenges and opportunities emerge as Salesforce shifts focus from growth to profitability. This transition marks a significant evolution and raises a number of strategic questions.
Salesforce introduces Einstein Copilot, a GenAI offering leveraging proprietary company data to provide contextual answers within CRM applications.
Businesses exhibit strong confidence in cloud and AI, reflected in soaring RPO and backlog figures from Workday, Snowflake, and Salesforce. Substantial long-term commitments highlight aggressive investments in these companies’ software.
Siemens, Salesforce have co-created software to help manufacturers become more service-centric, upgrade customer experiences, and drive revenue growth.
ServiceNow aims to enter the customer-relationship management (CRM) sector, with CEO Bill McDermott citing a “tremendous opportunity” to reshape CRM through AI-powered workflows.
ServiceNow has had substantial subscription revenue growth and is making a strategic pivot into Customer Relationship Management (CRM).
A look at five automation products that can transform businesses, including offerings from Microsoft, UiPath, Automation Anywhere, and more.
The Salesforce Trailblazer Career Marketplace will enable users with AI, data, and CRM skills to connect with employers in the Salesforce ecosystem.
Salesforce, the leading global enterprise-apps vendor with fiscal-Q3 revenue of $8.7 billion, faces challenges as it trails competitors in quarterly growth rates.
The new Creatio 8.1 Quantum features several core innovations including generative AI integration and automation of governance functions.
Salesforce has overtaken SAP in recent quarterly revenue, but SAP leads in trailing-12-month revenue as they vie for the title of the world’s largest enterprise applications vendor in a competitive enterprise software market.
Leveraging the analogy of the human body’s need for healthy blood to thrive, learn why data is equally important to business, and the key functions it enables.
With copilots for GitHub, Windows 365, Windows 11, and Dynamics 365, Microsoft is taking a multi-pronged approach to help customers drive productivity with generative AI.
SAP’s new partnership with Bain sets out to transform the world of cloud ERP, addressing the challenges of traditional systems. Where do partners fit in?
Dynamics 365 Copilot is a versatile tool that can help with various business functions, offering capabilities to enhance efficiency and support in areas such as sales, marketing, customer service, and more.
Unlock the secrets to thriving in the competitive $9.6 trillion professional services market with our guidebook, written by expert practitioner-analysts.
Data quality impacts decision-making, efficiency, productivity, and customer experience; all business leaders must assign it a high priority.
Microsoft recently released Dynamics 365 Copilot which will take businesses to the next level with artificial intelligence capabilities.