Bob Evans shares insight from his interview with Bill McDermott, CEO of ServiceNow, about how the top priority for CEOs is technology.
Search Results: customer service (2947)
Handling 17 million packages every day, FedEx joins forces with Microsoft to redefine commerce with a cross-platform logistics-as-a-service solution.
Bill McDermott has turned ServiceNow into one of the fastest-growing and most highly differentiated cloud providers in the world. In…
In this Industry Cloud Battleground Week Moment, Jim Kelly, Jr. explains how Oracle’s customer experience applications use data to help retailers craft experiences based on customer preference.
In this Industry Cloud Battleground Moment, analyst Ronak Mathur discusses how intelligent automation, AI, and ML technologies are beneficial to financial service organizations.
Reducing the technical barriers of traditional development, low-code development is transforming the finance sector.
It’s no secret that customers are placing high demands on their data. To that end, Cockroach Labs has seen massive growth by focusing on customer expectations & delivering scalable serverless solutions in multiple industries
As each industry experiences unique challenges, new innovations are challenging traditional business models and Workday has industry-specific tech to meet those challenges.
Various retail customers share testimonials of how their companies have used Workday’s services to stay up-to-date in the ever-changing retail industry.
In this Industry Cloud Battleground Week Moment, Wayne Sadin and Bridget Courneya talk about a session with Oracle on the retail industry and analyzing data for customer segmentation to better understand consumer decision making.
As the customer engagement model drastically changes, low-code enables system integration to maintain a high-quality customer experience.
‘Time is money in field service business’ – a fact known to one and all. Being late a single time…
Many companies lack insight into their data, forcing them to scramble and respond to situations and challenges as they arise.…
Bob Evans and guest host Bonnie Tinder discuss how services firms and clients can find new ways to minimize disruptions caused by job flux.
Offering excellent field service is critical to satisfy customers and increase revenue of a company. Field service businesses understand that…
ServiceNow has gone pretty unchallenged in the “digital workflow” area—but Marc Benioff seems poised to change that with Salesforce + Slack.
On the company’s recent Q3 earnings call, Salesforce leadership subtly but unmistakably positioned superstar Slack as the ServiceNow slayer.
Can retailers deliver personalized customer buying journeys? Day 5 of Industry Cloud Battleground put the focus on the retail industry. Did the leading tech companies change your perspectives?
Banking management, insurance, mortgages, cryptocurrency, & more were featured in Day 4 of Industry Cloud Battleground on financial services. Were any of your traditional notions challenged?
As financial services companies are turning to cloud infrastructure, there are a few requirements for them to meet customer needs and expand.