Bonnie Tinder delves into the intricacies of fostering strong customer relationships during year-end reviews, highlighting personalized approaches and proactive planning.
Search Results: customer service (2985)
In the Cloud Wars landscape, Oracle leads with a remarkable 30% growth rate, closely followed by ServiceNow and Microsoft at 27% and 24%, respectively, with Microsoft’s FY24 Q1 standing out as an extraordinary quarter, contributing $6.1 billion in incremental cloud revenue.
ServiceNow’s CEO, Bill McDermott, hints at the platform’s future move into multi-company commerce and business networks, signaling a strategic expansion beyond traditional IT automation tools.
One of the top contenders in the Cloud Wars, ServiceNow, under the leadership of Bill McDermott, aims to revolutionize inter-enterprise opportunities and workflow offerings.
Celonis purchases business process management software firm Symbioworld; details state government customer’s use of process mining to manage spending.
Customer sessions will explore how process mining and generative AI can be applied across industries at Celopshere 2023.
ServiceNow’s Q3 subscription revenue jumped 27% to $2.22 billion, catapulting the company to the #2 spot on the Cloud Wars list of the world’s fastest-growing cloud vendors, thanks to powerful demand for its GenAI technology.
ServiceNow’s Q3 performance showcases its ascent in the Cloud Wars, transforming the future of business technology.
Microservices and containers generate huge amounts of telemetry data. To keep cost and customer experience at optimal levels, customers need cloud-native observability.
Acceleration Economy practitioner analysts discuss factors that are driving value in the AI ecosystem with co-creation and an upcoming digital event that highlights those factors.
Discover how AptEdge leverages generative AI to transform customer support, providing instant access to knowledge silos and boosting response times and satisfaction.
ServiceNow integrates generative AI capabilities to help customers transform workflows, processes, and business models.
Highlights from Oracle CEO Safra Catz’s keynote speech at CloudWorld, including discussions with notable customers like Uber and Loblaw about the transformative role of Oracle technology in their businesses.
Discover why smaller cloud providers often outperform industry giants for MSPs and SIs in terms of customization, support, pricing, and competitive considerations.
The cloud and AI are transforming the insurance industry. Challenges moving on-premises systems to the cloud include navigating regulations; generative AI is becoming essential.
Snowflake CEO Frank Slootman notes that business customers have shifted from extreme cost-cutting measures to a more confident outlook, resulting in improved spending on data technologies and cloud-based services.
AI-powered virtual assistants from Microsoft, ServiceNow, and other companies are delivering new capabilities for businesses. How to set expectations for their impact remains an open question.
The Cloud Wars Top 10 are in the thick of quarterly financial reports. The numbers and outlook are making it clear: some investment caution is dissipating.
Integrating generative AI, natural language prompts, large language models, and machine learning augments the power of customer experience applications.
Technology partnerships are significant when it comes to harnessing AI capabilities, presenting both potential risks and opportunities, especially for smaller partners.