In an exclusive interview, ServiceNow CEO Bill McDermott explains his company’s big platform advantages, compelling GenAI use cases, and how his team engages with the C-suite.
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ServiceNow’s CEO Bill McDermott outlines the company’s growth trajectory, emphasizing the pivotal role of GenAI and evolving customer relationships in its transformative journey.
Google Cloud claims the #1 spot in the Cloud Wars growth chart with a 25.7% growth rate and $9.2 billion in revenue, amid shifting industry dynamics.
AI holds strong potential to modernize e-commerce returns by reducing the likelihood that buyers are unhappy with the products they buy in the first place.
ServiceNow aims to enter the customer-relationship management (CRM) sector, with CEO Bill McDermott citing a “tremendous opportunity” to reshape CRM through AI-powered workflows.
ServiceNow has had substantial subscription revenue growth and is making a strategic pivot into Customer Relationship Management (CRM).
IBM CEO Arvind Krishna emphasizes customer-centric innovation and co-creation, shifting from traditional selling to shared thinking, innovation, and opportunity with partners for mutual growth.
Enterprise customers aren’t looking to AI to improve a process; instead, they’re looking to completely reimagine the way they do things, Automation Anywhere exec says.
As technology and business strategies converge, the CEO Outlook 2024 series dives deep into insights from Cloud Wars Top 10 CEOs. Don’t miss the exclusive interviews, starting with SAP’s Christian Klein.
ServiceNow aims to exceed $10 billion in 2024 revenue, driven by high demand for digital-business workflows, generative artificial intelligence tools, and strategic AI investments.
ServiceNow emerges as the fastest-growing major cloud vendor globally, boasting a fifth consecutive quarter of accelerating subscription revenue and a robust outlook in 2024.
New tools make it easier to create Retrieval Augmented Generation (RAG) apps which are notoriously difficult to develop because they require collecting data from diverse sources.
With its planned acquisition of UltimateSuite, ServiceNow adds task mining functionality and aims to accelerate automation in customer workflows.
Snowflake CEO Frank Slootman recently discussed a shift in customer behavior, and the pivotal role of unstructured data in the GenAI revolution.
Oracle’s partnership turns Microsoft into its biggest customer, with a multi-cloud deal, significant investments, and a shared vision for market leadership.
Partners help customers deploy GenAI, develop use cases, and push the ServiceNow platform beyond where the company would have pushed it alone.
Robotics as a Service (RaaS) extends the widely embraced SaaS model to robots. Certain sizes of companies and scenarios are solid candidates for RaaS.
ServiceNow, led by CEO Bill McDermott, claims the top spot on the Cloud Wars Growth Chart with a 27% growth rate, outpacing competitors and achieving key milestones in a breakout year, reshaping the cloud landscape.
Explore the future of customer experience as Geert Leeman from SAP discusses AI, the importance of data, and the evolving direct-to-consumer model.
ServiceNow’s Erica Volini, featured in the upcoming AI Ecosystem Course underscores the significance of purpose-built tools like AI Lighthouse.