ServiceNow Overview
ServiceNow delivers digital workflows that create great experiences and unlock productivity. This is the future of work. Behind every great experience is a great workflow. When work flows naturally, great experiences follow. The Now Platform delivers a smarter workflow across industries. Transform your enterprise with the Now Platform®. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business.Company Snapshot
- Cloud Revenue (as of 6/30/2025):$3.1B
- Cloud Services:SaaS,PaaS
- CEO:Bill McDermott
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AI and Copilots
Zurich offers new AI tools for building apps, securing the wide range of integrations that customers have in use, and adds tools to analyze and streamline processes.
Innovation & Leadership
Benioff’s pivot to AI and data aims to rejuvenate Salesforce growth and disrupt traditional SaaS boundaries.
Cloud Wars Minute
Agentic AI is driving ServiceNow and Salesforce to expand beyond their traditional domains of ITSM and CRM.
Cloud Wars Minute
ServiceNow and SENAI-SP partner to train hundreds in AI, automation, and low-code skills in Brazil by 2026 — part of a global goal to upskill 3 million people by 2027.
Innovation & Leadership
Explore how AI copilots, agents, and breakthrough standards like MCP and A2A are redefining work as enterprises shift to AI-first models and human-AI collaboration.
AI and Copilots
Salesforce and ServiceNow are each investing $750M in Genesys, strengthening partnerships to deliver AI-powered, orchestrated customer experiences.
AI and Copilots
ServiceNow's single architecture allows Tenon to integrate marketing automation seamlessly, offering consistent workflows and shared data for all front office teams.
Cloud Wars Minute
Cloud infrastructure deals like ServiceNow's $4.8 billion pledge underline the sector’s massive financial impact.
AI and Copilots
Tenon and ServiceNow team up to bring agentic AI into enterprise marketing for smarter, unified engagement.
AI and Copilots
With record-breaking growth and a visionary message, Bill McDermott positions ServiceNow as the central platform for enterprise AI transformation.
Cloud Wars Minute
ServiceNow positions itself as an AI platform, not an app or infrastructure vendor, per McDermott.
Cloud Wars Minute
ServiceNow and Nicus are helping enterprises align financial and IT data to optimize cloud and AI spending.
AI and Copilots
Nicus helps large enterprises connect technology costs to business value through AI-powered analytics.
AI and Copilots
From workflow automation to HR threat detection, Bearing is redefining security innovation with agentic AI.
Cloud
The Cloud Wars Top 10 have surged past a $10 trillion market cap, reflecting unprecedented business confidence in the AI- and cloud-powered future.
Cloud Wars Minute
This cumulative market cap total of $10 trillion reflects the confidence business leaders have in the Cloud Wars Top 10 companies.
Cloud Wars Minute
The latest Cloud Wars update reveals strong growth across major cloud providers, with shifting dynamics that signal an increasingly competitive and evolving market.
Cloud
The Cloud Wars Top 10 have secured $915B in contracted future business, signaling extraordinary long-term demand for cloud and AI services.
AI and Copilots
ServiceNow and EY leaders share how AI-powered brand and demand integration, partner marketing, and consistent messaging are reshaping B2B marketing strategy.
Cloud Wars Minute
Cloud investment momentum continues despite political and economic uncertainties, driven by AI’s transformative promise.
AI and Copilots
EY's leaders discuss how their partnership with ServiceNow is transforming compliance and AI deployment across industries like finance and manufacturing.
AI and Copilots
Cognizant differentiates itself by combining industry experience with AI-led ServiceNow solutions.
AI and Copilots
Discover how Deutsche Telekom cut costs and boosted service delivery by leveraging AI-driven automation from Juniper Networks and ServiceNow.
AI and Copilots
Microsoft and ServiceNow collaborate to advance AI-powered agent-to-agent communication.
AI and Copilots
DXC and ServiceNow collaborate to simplify life insurance systems, merging industry IP with AI-powered workflow automation.
AI and Copilots
Through ServiceNow and strategic acquisitions, Cprime enables companies to modernize their operating models and embrace AI-native business practices.
AI and Copilots
ServiceNow’s AI Maturity Index provides a five-stage framework based on insights from 4,500 companies to help enterprises benchmark, govern, and accelerate their AI strategies.
AI and Copilots
From AI in org charts to redeploying humans to developing products and services for top-line growth, top executives are evolving their businesses to capitalize on a range of AI-driven opportunities.
Cloud
Analysis finds a decline in maturity when it comes to using and measuring AI's impact, but provides clear indication of the traits, and approaches, that establish companies as AI leaders.
Cloud
Data.world acquisition, partnerships with key enteprise software players, and wide range of new AI agents enhance the company's objective to be the core enterprise software platform.
AI and Copilots
ServiceNow CEO taps into similar perspective as Microsoft CEO on the impact that AI agents will have on enterprise apps.
Cloud Wars Minute
ServiceNow aims to redefine CRM with agentic AI and enterprise-wide integration, as shared during Knowledge25.
Cloud
At ServiceNow 2025, industry leaders showcased how AI, strategic partnerships, and platform unification are driving tangible transformation across enterprise operations.
AI and Copilots
ServiceNow CEO Bill McDermott warns of outdated software, urging leaders to embrace agentic AI and transformative platforms to survive and thrive.
Cloud
ServiceNow unveils powerful tools to unify AI agents, workflows, and data across platforms at Knowledge25.
Cloud Wars Minute
At Knowledge25, ServiceNow introduced new tools to connect, govern, and scale AI agents across any cloud, workflow, or data environment.
AI and Copilots
Nick Tzitzon of ServiceNow previews Knowledge 25 and explores the real-world value of AI and orchestration.
AI and Copilots
ServiceNow Knowledge 2025 will showcase new AI capabilities, partner enablement tools, and industry-specific opportunities designed to empower partners to drive business transformation.
AI and Copilots
Alliance unifies Cisco AI Defense software with ServiceNOw SecOps to deliver a range of functionality including visibility, vulnerability management, and governance.
Cloud Wars Minute
Vodafone and ServiceNow have partnered on a five-year AI-driven initiative to streamline global customer service operations and enhance business customer experiences.
AI and Copilots
ServiceNow CMO Colin Fleming previews Knowledge 2025, sharing what attendees can expect from the event, including AI integration, CRM updates, and a focus on customer success and adoption.
AI and Copilots
Brian Solis shares insights from the upcoming Knowledge25, focusing on how leadership mindset and AI innovation are shaping tomorrow’s enterprises.
Cloud Wars Minute
ServiceNow is accelerating its leadership in agentic AI with innovations like AI Agent Studio, Raptor DB, and the AI Agent Value Program—all supported by a robust ecosystem—offering customers a seamless, insight-driven path to adopting and scaling agentic AI across workflows.
AI and Copilots
ServiceNow's AI Agent Studio promises rapid prototyping and deployment of autonomous AI agents, driving exponential productivity gains across enterprises.
AI and Copilots
ServiceNow integrates NVIDIA's Llama Nemotron models to optimize AI agent implementation and decision-making.
AI and Copilots
ServiceNow is enabling its partners and ISVs to harness the transformative power of agentic AI through platform extensibility, strategic investments, and industry-specific use cases.
AI and Copilots
ServiceNow's Yokohama release introduces thousands of AI agents, reshaping enterprise automation with agentic AI.
AI and Copilots
Workflow automation and AI processor leaders combine forces to deliver agents that streamline and automate core telco functions including customer service, network operations.
Business Apps
Salesforce and ServiceNow intensify competition by expanding into each other's core markets, focusing on AI agents and integration.
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