The hospitality services and venues that we all took for granted saw an enormous impact in 2020. Some are looking for a rebound this year and going forward. But, this could mean compromises for consumers, a shift in focus for businesses, and collaboration for IT with other areas of the business.
These key areas of change could really shape your digital business, process, and customer value which impact your bottom line. The voice of the consumer is a powerful tool to persuade or deter based on their experience.
Many hoteliers are adopting new tech tools and AI-powered services to provide contactless experiences, but that means some sacrifices, in some ways, for consumers. Are you willing to take the risk?
In this episode, I’m landing in the Hospitality area to highlight some of these innovations, risks to consider, and the impact on you.
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Sources:
- The Courier: https://www.mccourier.com/smart-hospitality-market-emerging-trends-covid-19-impact-high-cagr-analysis-by-top-players-nec-huawei-siemens-ibm-cisco-schneider-electric-and-others-future-scope-and-forecast-2026/
- Travel Pulse: https://www.travelpulse.com/news/travel-technology/robotic-technology-and-ai-revitalize-the-hotel-experience.html
