As more companies are looking to technology to save time and money, PairSoft is delivering on this in a real way. Mark Cotter, CEO of PairSoft, joins Aaron Back, Senior Analyst for Dynamic Communities, to share the future vision of where the company is headed, how humans and technology are collaborating to achieve remarkable things, the incredible adaptability of the PairSoft employees, and much more.
About PairSoft: PairSoft brings together two industry leaders, PaperSave and Paramount WorkPlace, to form the strongest procure-to-pay platform for the mid-market and enterprise, with close integration to Microsoft Dynamics, Blackbaud, Oracle, SAP, Acumatica, and Sage ERPs.
Highlights
01:01: Matt Cotter shares his background, what brought him to PairSoft, and the history of PairSoft, PaperSave, and Paramount WorkPlace.
04:30: Matt shares his perspective on how PairSoft has faced the challenges during the pandemic and the changes that the employees have faced during the past year. However, the employees had really shown incredible adaptability and resiliency through all the changes.
06:26: The opportunity to start with a “blank sheet of paper” for the newly formed PairSoft. Matt is excited to use this time to bring the great culture and values from both PaperSave and Paramount WorkPlace to create something unique.
07:40: The potential that PairSoft has for the future is amazing as Matt outlines his vision of where the company is going. Operationally, the investments in Customer Service will allow customers to get the most out of the “combined entity” of PairSoft. This shift to a subscription-based model will shift the customer success responsibilities. From a Product standpoint, the value proposition for all the products strengthens their procure-to-pay model.
12:22: Changing expectations of consumers are greatly impacting this acceleration economy that we are living in. And, having solutions that aren’t uniquely niched in a narrow category opens up opportunities for companies to provide end-to-end solutions.
14:11: Matt provides his take on the state of Technology and the benefits of the product suites that both PaperSave and Paramount WorkPlace offer. Also, the focus on a common data model, the user interface, the user experience, and the feedback from customers regarding their expectations.
19:00: The competing expectations of existing customers and new customers are driving the operational model of PairSoft across their product platform.
21:30: How humans plus technology will be the enablement for the future and how AI is being infused. This speaks to artificial intelligence and human intelligence are working together and continuing to evolve. Additionally, there is a tremendous need for automation to be leveraged across companies, processes, and quality assurance.
24:26: Predictive analytics are playing a larger role, for example, in helping doctors in disaster relief with monitoring and procuring medication. The supply data models will help deliver critical analytics for logistics of goods for suppliers and customers to drive real positive change.
26:33: Artificial intelligence is no longer out of reach for companies, but is truly democratized to utilize. This creates a driver for real change in predictive models in key human relief efforts.
27:51: Automation is providing real impact for saving time for companies. One higher-education customer was taking 23 days to close the books each month. Once Paramount WorkPlace was implemented, they can now close the books on the last day of the month. This freed up time for people to really focus on operational efficiencies across the university.
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