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Cloud Wars

Driving Business Transformation with Agentic AI and ServiceNow


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Executive Overview

In today’s climate of accelerating AI disruption and rising enterprise complexity, transformation isn’t a nice-to-have — it’s a necessity.

“Driving Business Transformation with Agentic AI and ServiceNow” explores how ServiceNow and its partner ecosystem are helping customers move from experimentation to real execution. From the acquisition of data.world to the expansion of Workflow Data Fabric, AI Agent Fabric, and AI Control Tower, ServiceNow is building the data, integration, and governance foundation needed to operationalize agents at scale.

With partners like Google Cloud advancing Agent2Agent interoperability (including customer examples such as Seattle Children’s Hospital and Mercedes-Benz), and Microsoft integrating Workflow Data Fabric with Microsoft Fabric, the ecosystem is making it easier for heterogeneous systems and agents to work together. Meanwhile, Cprime, DXC Technology, Cognizant, and EY are helping customers modernize legacy environments, redesign operating models, deliver measurable ROI, and strengthen compliance.

As agentic AI becomes central to how work gets done, ServiceNow and its partners are proving that business transformation isn’t about hype — it’s about outcomes.

Elements of Report

  1. ServiceNow and Partners Unite to Drive Agentic AI Success
  2. ServiceNow Takes Major Steps Toward 'Operating System of the Enterprise' Destiny
  3. Cprime Defines the Practices and Platforms That Establish AI Leadership
  4. Google Cloud and ServiceNow Deepen Partnership to Supercharge Enterprise with Agentic Innovation
  5. DXC, ServiceNow Push to Modernize, Automate Insurance Industry
  6. Microsoft and ServiceNow Launch Autonomous Agent Collaboration to Drive AI-Ready Enterprises
  7. Workflow Reinvented: Cognizant and ServiceNow Lead the Agentic AI Frontier
  8. EY and ServiceNow Scale AI Adoption and Compliance Transformation Across Key Industries