ServiceNow Overview
ServiceNow delivers digital workflows that create great experiences and unlock productivity. This is the future of work. Behind every great experience is a great workflow. When work flows naturally, great experiences follow. The Now Platform delivers a smarter workflow across industries. Transform your enterprise with the Now Platform®. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business.Company Snapshot
- Cloud Revenue (as of 12/31/2024):$2.9B
- Cloud Services:SaaS,PaaS
- CEO:Bill McDermott
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Cloud Wars Minute
ServiceNow aims to redefine CRM with agentic AI and enterprise-wide integration, as shared during Knowledge25.
Cloud
At ServiceNow 2025, industry leaders showcased how AI, strategic partnerships, and platform unification are driving tangible transformation across enterprise operations.
AI and Copilots
ServiceNow CEO Bill McDermott warns of outdated software, urging leaders to embrace agentic AI and transformative platforms to survive and thrive.
Cloud
ServiceNow unveils powerful tools to unify AI agents, workflows, and data across platforms at Knowledge25.
Cloud Wars Minute
At Knowledge25, ServiceNow introduced new tools to connect, govern, and scale AI agents across any cloud, workflow, or data environment.
AI and Copilots
Nick Tzitzon of ServiceNow previews Knowledge 25 and explores the real-world value of AI and orchestration.
AI and Copilots
ServiceNow Knowledge 2025 will showcase new AI capabilities, partner enablement tools, and industry-specific opportunities designed to empower partners to drive business transformation.
AI and Copilots
Alliance unifies Cisco AI Defense software with ServiceNOw SecOps to deliver a range of functionality including visibility, vulnerability management, and governance.
Cloud Wars Minute
Vodafone and ServiceNow have partnered on a five-year AI-driven initiative to streamline global customer service operations and enhance business customer experiences.
AI and Copilots
ServiceNow CMO Colin Fleming previews Knowledge 2025, sharing what attendees can expect from the event, including AI integration, CRM updates, and a focus on customer success and adoption.
AI and Copilots
Brian Solis shares insights from the upcoming Knowledge25, focusing on how leadership mindset and AI innovation are shaping tomorrow’s enterprises.
Cloud Wars Minute
ServiceNow is accelerating its leadership in agentic AI with innovations like AI Agent Studio, Raptor DB, and the AI Agent Value Program—all supported by a robust ecosystem—offering customers a seamless, insight-driven path to adopting and scaling agentic AI across workflows.
AI and Copilots
ServiceNow's AI Agent Studio promises rapid prototyping and deployment of autonomous AI agents, driving exponential productivity gains across enterprises.
AI and Copilots
ServiceNow integrates NVIDIA's Llama Nemotron models to optimize AI agent implementation and decision-making.
AI and Copilots
ServiceNow is enabling its partners and ISVs to harness the transformative power of agentic AI through platform extensibility, strategic investments, and industry-specific use cases.
AI and Copilots
ServiceNow's Yokohama release introduces thousands of AI agents, reshaping enterprise automation with agentic AI.
AI and Copilots
Workflow automation and AI processor leaders combine forces to deliver agents that streamline and automate core telco functions including customer service, network operations.
Business Apps
Salesforce and ServiceNow intensify competition by expanding into each other's core markets, focusing on AI agents and integration.
Cloud Wars Minute
Salesforce targets ITSM and ServiceNow pursues CRM, shifting the cloud landscape and intensifying competition in the enterprise software market.
AI and Copilots
ServiceNow is transforming enterprise operations by leveraging its integrated platform and AI-driven solutions to enhance workflow efficiency and deliver customer-centric innovations.
Cloud Wars Minute
ServiceNow's innovative approach to AI platforms, agent fulfillment, and strategic partnerships in the cloud comes into clear focus through a conversation with President and COO Amit Zavery.
AI and Copilots
Workday's Agent System of Record and ServiceNow's AI Agent Orchestrator are the latest tools from Cloud Wars Top 10 firms to help enterprises manage and govern an AI agent deluge.
Cloud Wars Minute
ServiceNow calls its system an 'Orchestrator' while Workday offers a 'System of Record.' Both are striving to bring order to the agentic AI sprawl taking place in enterprises.
Innovation & Leadership
This report shares insights from top Cloud Wars CEOs on how AI will drive business transformation in 2025, focusing on execution, ROI, and leadership in the cloud.
AI and Copilots
AI agents are poised to unleash massive productivity gains and transform business. ServiceNow exec Dorit Zilbershot explains how her company will help customers deliver on that agenda through orchestrator agents, ecosystem partnerships, and more.
AI and Copilots
ServiceNow AI exec joins Cloud Wars analysts for a discussion on agentic AI-driven business transformation and customer benefits from the company's ecosystem approach to creating and orchestrating agents.
Cloud Wars Minute
The latest Cloud Wars rankings show how hyperscalers and application vendors are managing growth and adapting to changing market dynamics.
AI and Copilots
Financial services leaders take an aggressive posture on AI, agents, and copilots, detailing expansive rollouts spanning business and development use cases, while emphasizing the criticality of data management.
Cloud Wars Minute
With thousands of new AI agents, ServiceNow is addressing some of the most common use cases for its platform, while also delivering development and orchestration tools.
Cloud Wars Minute
ServiceNow leverages agentic AI to streamline workflows and drive business transformation with intelligent, autonomous agents across industries.
Partners Ecosystem
ServiceNow continues aggressive push, working with partners to develop specializations that will help customers drive results leveraging the latest AI technology.
Innovation & Leadership
ServiceNow CEO Bill McDermott shares insights on how AI agents will transform productivity, projecting significant time savings and a $20 trillion opportunity for businesses by 2026, emphasizing the importance of AI-driven innovation and cross-functional integration.
Innovation & Leadership
Bill McDermott, CEO of ServiceNow, talks about 2025 as a transformative year, with AI driving productivity, streamlining processes, and delivering business impact through agentic AI integration.
Cloud Wars Minute
This preview of a detailed conversation with Bill McDermott highlights how the ServiceNow CEO thinks AI-driven productivity gains will reshape businesses in 2025 and beyond.
AI and Copilots
Workflow automation leader adds conversational data analysis capabilities to enhance agentic AI, give greater insights so organizations can better address the needs of their customers.
AI and Copilots
By combining Microsoft Copilot and ServiceNow AI agents, the two companies aim to drive automation and simplify business processes across the enterprise.
AI and Copilots
Over the past seven weeks, the Cloud Wars Cloud & AI Confidence Index has climbed by $480 billion to $9.22 trillion, reflecting strong investor optimism in cloud and AI technologies.
Partners Ecosystem
Partners ecosystem leader shares ServiceNow's strategy for maximizing partner revenue in the AI and agent era, partner specializations, and the ecosystem's expanding role in 2025.
AI and Copilots
The Cloud and AI Confidence Index tracks the combined market caps of the Cloud Wars Top 10 companies, which recently topped $9 trillion.
Innovation & Leadership
A company-by-company breakdown of Cloud Wars CEO of the Year candidates, their strengths, and their companies’ latest wins.
AI and Copilots
Wide-ranging CIO discussion addresses the latest AI developments and use cases, Microsoft's ecosystem, and the benefits of ServiceNow-Microsoft integration.
Innovation & Leadership
Google Cloud tops the Cloud Wars Growth Chart with a 35% Q3 growth rate, showcasing rapid acceleration driven by AI innovation
Cloud Wars Minute
Google Cloud leads the Cloud Wars Growth Chart with an impressive 35% growth rate in Q3, surpassing all other major cloud vendors.
AI and Copilots
The company's Workflow Data Fabric is an integrated data layer that unifies business and technology data and provides real-time, secure access for all workflows and AI agents.
AI and Copilots
Microsoft and ServiceNow deliver agents that customers can use out of the box — no custom development work needed — reinforcing the near-term potential of AI agents.
Innovation & Leadership
With bold plans for $30B in revenue, ServiceNow’s Bill McDermott pushes AI-driven growth through Now Assist, Raptor DB, and Customer Workflows, redefining digital transformation.
Cloud Wars Minute
Bill McDermott discusses ServiceNow's goal to triple revenue to $30 billion, emphasizing advancements in AI technology and customer workflows.
AI and Copilots
Integration work enables output from Zoom AI Companion -- meeting notes, summarizations, meeting feedback -- to become action items in ServiceNow workflows.
Innovation & Leadership
CEOs from leading cloud companies are driving innovation in AI, business transformations, and customer engagement in 2024, displaying visionary leadership and building modern partnerships.
Cloud Wars Minute
Meet the cloud leaders pushing the boundaries of innovation, leading the way toward Cloud Wars CEO of the Year recognition.
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